Your customers expect more
Today’s digitally savvy customers want to be connected with the right person in minutes and receive immediate personalized and accurate information. Most online communication channels are fragmented, requiring consumers to talk through non-sales gatekeepers that make the process cumbersome. These growing demands are compounded as expansion continues.
Our highly-trained concierge professionals integrate with your existing team and are equipped with all of the information needed to successfully open a sale.
Benefits of online sales
A National Association of Realtors 2019 study found that 98% of home buyers reported using the internet during their search for a new home. Let's discover how online sales can benefit you.
Cover all time zones
Increase your coverage to 12 hours a day and accommodate out-of-state buyers with our online sales concierge service.
Increase lead capture
The difference between converting a lead into a sale can be the first few minutes after visiting your website.
Open up every community to seven days a week with a dedicated, licensed, and professionally trained agent.
Engage your customers in real-time with world-class service and prevent them from looking elsewhere.
No touchpoint is overlooked
We have an extensive on-boarding approach that combines your existing processes, technology, and sales team structure with a dedicated concierge team and our proprietary call algorithm. We’ll integrate our expertise in new home sales and ability to attract top talent with your business to maximize performance.
Case Studies•2 min read
Hayden Homes Improves Margins With An Online Sales Team
With New Home Star's Online Sales Concierge service, Hayden Homes increased lead-to-appointment conversion on 10,900 inbound leads by 42%.
It’s all about responses in real-time
Today’s buyers want information — and they want it now. Use our time-tested algorithms and flows to connect chatters to the right people on your team: Route customer inquiries to your services team, and pass leads to one of our dedicated sales concierges.
The service is designed with a targeted welcome message for different web pages or segments of your audience so you can connect with the site visitors who matter — right when they’re most engaged. Every conversation gets automatically saved and stored in your conversations inbox and on the contact’s timeline, so your team has complete context and a crystal clear view of every interaction.
Powerful insights for better decision-making
Our online sales service offers real-time call tracking and analytics that feed directly into your CRM, giving your marketing team powerful consumer insight. Find out how your prospect found out about you, where they’re located, and caller ID information without asking a single question.
See the traffic source of every lead.
View kept appointment ratios.
Understand your funnel conversion rates.
Review sales attribution modeling.
Receive response time reporting.
Improve customer segmentation profiling.