Your customers expect more
Today, customers expect to be connected with the right person in minutes with personalized and accurate information. But most online communication channels are fragmented, requiring you to talk through non-sales gatekeepers that make the whole process cumbersome. These growing demands are compounded as you continue to expand.
Our highly-trained concierge professionals seamlessly integrate with your existing team and are equipped with all of the information needed to successfully open the sale.
Benefits of online sales
A National Association of Realtors 2019 study found that 98% of home buyers reported using the internet during their search for a new home. Let's discover how online sales can benefit you.
Cover all time zones
Increase your coverage to 12 hours a day and accommodate out-of-state buyers with our online sales concierge service.
Increase lead capture
The difference between converting a lead into a sale can be the first few minutes after visiting your website.
Open up every community to seven days a week with a dedicated, licensed, and professionally trained agent.
Lightning quick response
Engage your customers immediately with world-class service and prevent them from looking elsewhere.
Fully integrated licensed agents
Our extensive onboarding approach ensures that no touchpoint is overlooked. We combine your existing processes, technology, and sales team structure with a dedicated concierge team and our proprietary call algorithm.
Together with our expertise in new home sales and our ability to attract top talent, we are able to seamlessly integrate with your business to maximize performance.
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Chat with customers in real-time
Today’s buyers want information — and they want it now. Use our time-tested algorithms and flows to connect chatters to the right people on your team: Route customer inquiries to your services team, and pass leads to one of our dedicated sales concierges.
The service is designed with a targeted welcome message for different web pages or segments of your audience so you can connect with the site visitors who matter — right when they’re most engaged. Every conversation gets automatically saved and stored in your conversations inbox and on the contact’s timeline, so your team has complete context and a crystal clear view of every interaction.
Powerful insight for better decision making
Our online sales service comes with real-time call tracking and analytics that feed directly into your CRM system, giving your marketing team powerful consumer insight. Find out how your prospect found out about you, where they are from, and their caller ID information automatically without asking a single question.
See the traffic source of every lead.
View kept appointment ratios.
Understand your funnel conversion rates.
Review sales attribution modeling.
Receive response time reporting.
Improve customer segmentation profiling.