Services OverviewOnline Sales

Online Sales

Give your buyers extended access to your sales with an online call and chat team.

Your customers expect more

Today, customers expect to be connected with the right person in minutes with personalized and accurate information. But most online communication channels are fragmented, requiring you to talk through non-sales gatekeepers that make the whole process cumbersome. These growing demands are compounded as you continue to expand.

Our highly-trained concierge professionals seamlessly integrate with your existing team and are equipped with all of the information needed to successfully open the sale.

Benefits_main

Benefits of online sales

A National Association of Realtors 2019 study found that 98% of home buyers reported using the internet during their search for a new home. Let's discover how online sales can benefit you.

Time Zones

Cover all time zones

Increase your coverage to 12 hours a day and accommodate out-of-state buyers with our online sales concierge service.

Capture_rate

Increase lead capture

The difference between converting a lead into a sale can be the first few minutes after visiting your website.

Coverage

Unprecedented coverage

Open up every community to seven days a week with a dedicated, licensed, and professionally trained agent.

Lightning Quick

Lightning quick response

Engage your customers immediately with world-class service and prevent them from looking elsewhere.

Call systems

Fully integrated licensed agents

Our extensive onboarding approach ensures that no touchpoint is overlooked. We combine your existing processes, technology, and sales team structure with a dedicated concierge team and our proprietary call algorithm.

Together with our expertise in new home sales and our ability to attract top talent, we are able to seamlessly integrate with your business to maximize performance.

Intelligence matters

Track the visitor source and provide attribution modeling to your marketing efforts with dynamic numbers.

Chat systems

Chat with customers in real-time

Today’s buyers want information — and they want it now. Use our time-tested algorithms and flows to connect chatters to the right people on your team: Route customer inquiries to your services team, and pass leads to one of our dedicated sales concierges.

The service is designed with a targeted welcome message for different web pages or segments of your audience so you can connect with the site visitors who matter — right when they’re most engaged. Every conversation gets automatically saved and stored in your conversations inbox and on the contact’s timeline, so your team has complete context and a crystal clear view of every interaction.

Why Invest

Powerful insight for better decision making

Our online sales service comes with real-time call tracking and analytics that feed directly into your CRM system, giving your marketing team powerful consumer insight. Find out how your prospect found out about you, where they are from, and their caller ID information automatically without asking a single question.

New Leads

New Leads

See the traffic source of every lead.

Appointments

Appointments

View kept appointment ratios.

Funnel

Conversion Funnel

Understand your funnel conversion rates.

Online Sales

Online Activity

Review sales attribution modeling.

Response Time

Response Time

Receive response time reporting.

Segmentation

Segmentation

Improve customer segmentation profiling.